Refund and Dispute Policy

1. Overview

At EcomPulse, we are committed to customer satisfaction. This Refund and Dispute Policy outlines the terms and conditions under which refunds and dispute resolutions are handled for purchases made through our platform.

2. Refund Eligibility

• Refund requests must be submitted within 14 days of purchase.
• Products or services must be unused and in their original condition.
• Certain digital products or services may not be eligible for refunds. Please refer to the product description for details.

3. How to Request a Refund

1. Contact our support team at support@ecompulsedata.com with your order details.
2. Provide a clear reason for your refund request and any supporting documentation.
3. Our team will review your request and respond within 5 business days.

4. Dispute Resolution

If you are dissatisfied with the outcome of your refund request, you may escalate the issue by contacting our dispute resolution team at disputes@ecompulsedata.com. We aim to resolve all disputes in a fair and timely manner.

5. Exceptions

• Refunds are not available for services that have already been rendered or products that have been used.
• Custom or personalized products are non-refundable unless defective.